Bilbao meeting

Testimonials QUAL4T2

"Our vision/ ambition for our organization is to be innovative and open to change and arising niche needs or the market, to have open communication and good business climate inside the company, to be punctual with obligations to third parties and to provide as good quality services as possible" (team leader, EL)

“The possibility of change is what gives the team members motivation and the feeling of being at the forefront’’ (quality staff, ES)

“A team plan can be consireded a good one when it is the result of a deep and accurate analysis of data and events shared within the team members. Each and every member of a team plays a key role on the development of the plan when they feel as being an active and important part of the group. It can be achieved if the aims/objective are jointly agreed and chosen according to priority and real possibility to reach them in a scheduled time” (quality staff, IT)

“Some of the most important ways of achieving a successful teamwork is that the individual team member has the opportunity to know what is going on in the organization – this means that everybody knows when to discuss certain issues e.g. strategy, budget, classes etc. All members know the overall strategy of the team” (teacher/team coordinator, DK)

“I would like to take a bandwidth for the number of team aims from 2 till 5, because the number is amongst others depending on the aim itself ( simple versus complex, short-term versus long-term), but also on the teacher team ( a team that has just started versus an experienced well functioning team).’’ (quality staff, NL)

“When working in team the must is integration and respect of each member tasks and role in terms of skills and abilities. When so, the key elements for the best performance of a team are: to take into account the activities to be realized within the year (vision), to know how single activities and tasks interfere with each other and to continual monitor the set goals and timing to eventually arrange corrections or review in due time” (team member , IT)

“Less (goals) is more and the path of improvement is not to have too many goals but the few that you have need to be key goals.’’ (quality staff, ES)

Teachers focus on their daily teaching tasks, they need support to reflect on their work, to think and plan in a more strategic way and align their work within the school’s strategy. (teacher, EL)

“As a team member and quality staff member I feel that a realistic team year plan should have no more than 5 goals.’’ (quality staff, NL)

“My experience is that team members very rarely use the annual cycle, as it os primarily used as a tool for administration, coordinator, timetable planner and management. The annual cycle needs to be as detailed as possible.” (teacher/ team cooridinator, DK)

“ Quality staff must facilitate all the documentation, the means and the tools to diminish the work load of the team members” (team member, ES)

Quality culture in the school promotes quality in the classroom and cultivates quality spirit to students. (quality staff, EL)

“Once the final goals are commonly agreed and jointly fixed, an effective team plan works when each member of the team can freely express their own skills and viewpoints, that is to say not pretend that they work according to others’ thought patterns. This asks for enhancing the abilities and the skills of each member, i.e. supporting professional development of staff, and for organizing a positive and trustful working atmosphere within the team” (quality staff, IT)

“Highly relevant is how you formulate your ambitions as a team. I rather use the word ambitions, because - unless there is a structural failing effort to meet them - a team plan should not contain standard improvements based on the legal requirements. If a team has good grip on the basic requirements, ideally I could imagine them setting only one ambition in a team year plan, based on their educational vision, and focus on it together. This is the glue between individual teachers, all working together in full commitment on improving /reaching one higher aim. A certain percentage of the professionalization hours should be spent on this, specializing the team in a specific topic. Working on a team plan will then bring team and management to a higher professional level.” (quality staff, NL)

Quality in education and training is now among the fundamentals, not an innovation anymore (teacher, EL).

“To organize the best team and to make it work professionally, it is a good idea that the team is not a permanent and fixed team with the same members during several years. Instead, the CEO of Koege Business School emphasizes that it is important that the team is based on a certain task and goal. It is a good idea that the team coordinator works according to the overall strategy of the school in order to comply with this” (CEO, DK)

“Five aims per area of control should be the maximum for a year plan. However, the number depends on the size. I mean: short term aims that could be realized with little effort. If the aims are long term, there should be set less aims.” (team member, NL)

“Each time I encouraged people to free think, be creative and have new perspectives, I obtained the best atmosphere which boosted the activities planned on PAO (Yearly Annual Plan). I also encourage my team to evaluate their own ideas – feasibilities and risks - before sharing them within the team having in mind the organizational perspective and set smart goals and timing” (team member, IT)

“It is crucial to have very good information about what you want to plan, do, evaluate ... It is completely inefficient to attempt to design an annual plan without adequate information. Having good and complete information means having half the strategy or plan done. It’s even useful to know what information we should have but we don’t have because we cannot get it” (quality staff, ES)

“By working systematically with feedback – feed up – feedforward – a valuable knowledge about the student’s experiences will be uncovered, as well the learning the young person has acquired. At the same time, a knowledge of how practice is to be developed to support the learning process and development of the student will be generated” (head quality management, DK)

We can teach quality, but inspiring quality is what we really need (teacher, EL).

“My experiences with annual cycles are not necessarily positive, since our annual cycle is not made by the team members, but by coordinators, management and administration. This reduces the annual cycle to a work of reference for the majority of the teachers, as they have not actively taken part in the creation of it. Consequently, some teachers always subsequently discover errors and point out inexpediencies in the annual cycle.” (teacher/ team cooridinator, DK)

“ I think that a maximum of 6 SMART-formulated ambitions is workable in a good team plan. Those focused around the educational programs, staff, organization of the work and quality improvement.” (team leader, NL)

“Team working is always the best way of work, but as we live in an ever-growing/changing “market/world”, which asks to be more & more flexible and dynamic each day, thus even strong/consolidate teams have to improve continuously. It can be reached by arranging the most possible collaborative process, in the most clear and friendly atmosphere and sharing clear ideas on organizational perspective and timing: thus the most effective collaboration will be reached” (quality staff, IT)

“A plan works when you don’t have to communicate it. And that is achieved when all the members participate in it from the beginning” (quality staff, ES)

“The head of the department asks the team coordinator to define four to six realistic and operational goals together with the team members throughout the year. This way, the team members feel a kind of ownership of the goals and this increases the chance of embedding the annual cycle into the organisation. These goals should be assessed at each team meeting in order for the team to be successful in achieving their four to six goals during the year.” (head of department, DK)

“Being a needs and market analyst the result of my work is one of the most important input to be taken into account/consideration in order to realize a successful team year plan. That’s why the analysis must be: extremely accurate and updated on the employment market part; for the internal association needs related to the resources growth, it should involve the responsible for the organizational units working on the field, should consider the gap between the skills already present and the skills to be acquired considering the expressed needs of the resources and last but not least cost/benefits efficiency. Moreover what I have learnt along the years is that a good team is performant when it is supported by an effectiveness communication flow and led by a very good facilitator of the working process” (team member, IT)

Testimonials QUAL4T

"Really like the toolkit instruments. For instance the lesson observation, I can use it straight away. (teacher NL kick-off workshop)"

"There are some very good quality instruments in the toolkit. And I realy appreciate the fact that I can work in the documents, because they are published in WORD. Now I can customize them to my own situation. (teacher NL kick-off workshop)"

‘’During the last year I saw that Quality Care took a very prominent position in our organization. A solid vision and good routing arose from the quality staff of our organization to the teams. This cooperation also leads to the development of supporting documents.” (teacher NL)’

''What I need to improve my performance as a trainer is what I also ask my pupils: to discuss with each other, to exchange ideas, to formulate hypotheses and problem solutions. Using the technological tools that our VET center provides, we can improve the quality of our teaching through practice and experience, and by means of the communities, even the virtual ones, spread and compare experiences, materials, resources, and reflect on practices adopted with fellow professional trainers'' (teacher IT)

‘’My working environment sometimes prevents me from delivering high quality teaching and coaching with continuous improvement, because there is a lack of time and finances to use the needed learning tools.’’ (teacher NL)

“Good quality means to me that the participants in my workshops learn something that they need for their work and that they have fun to learn. Ideally they are better prepared for their work after the workshop.” (teacher DE)

“The evaluation sheets support trainer to enhance the quality of education. Particularly the open questions provide information on what has to be changed. One question on what the learners are interested in, helps the provider to develop new workshops.” (teacher DE)

My working environment supports my training inspiring a good working atmosphere and collaborative spirit. We have a friendly atmosphere and above all we try to face the problems as a team, not trying to put the blame on someone. (teacher EL)

I think that the quality culture truly enhances the team spirit. It is clearer how the tasks and responsibilities of each person interrelate with the tasks of the others and it is evident that all employees have impact on the quality objectives of the organisation. Achieving goals is a collaborative work and by sharing our knowledge we all gain mutual benefits. (teacher EL)

“The quality of the workshops I am providing is mainly my duty. I can influence the quality of my work by asking the participants for feedback or colleagues for supervision.” ( teacher DE)

"The Quality Culture in our school helps me to recycle my skills continuously so that the teaching I offer is of better quality.'' (teacher ES)

''Quality feedback tools allow us to plan and foresee the needs of pupils.'' (teacher ES)

‘Whilst the physical environment such as IT equipment and systems do not always support high quality teaching, the teaching staff are fully focused on improving the quality of their teaching and learning.’ (teacher UK)

‘At the present time the college is undertaking a ‘Year of Learning’ that is addressing a number of different issues around teaching and learning. This has involved one-to-one coaching, group coaching and various CPD activities around interactive and active learning.’ (teacher UK )

''I found extremely useful to watch movies of authentic learning situations that we experienced in the classroom and later comment them amongst us trainers and experts. In some cases, even with the students themselves who gave us new view-points that offered us incentives to new and meaningful discussion and reflection.'' (teacher IT)

Most of the teachers complain about lack of time for preparation and planning and intense work load. They believe that this has a serious impact on the quality of their training. I think it is important to learn how to prioritize your tasks and make careful time management planning. (teacher EL)

‘To be honest I am somewhat cynical about the quality processes, they are too divorced from teaching and possibly (understandably) concerned with preparing the college for Ofsted inspections.’(teacher UK )

‘The objectives of quality processes in terms of providing benefit and support to teachers to improve, or systems to improve the quality of learning for pupils, need to be clear and seen to be of value by the majority of teachers’ (teacher UK )

Quality management processes help us to detect deficiencies and issues that need to be tackled and reconsidered. We try to find the causes of any complain or under-achievement and find an effective and permanent solution for that. Same mistakes rarely re-occur. (teacher EL)

‘The quality processes confirm that the teaching that I deliver is of a good standard. They provide benchmarks at critical points to indicate where I can improve.’ (teacher UK )

‘I have learnt that quality does not just happen, even with the best of intentions; it has to be planned for.’ (teacher UK )

''Any trainer must know the tools common to pupils: blogs, forums, social networks, repositories. And so on. They are part of the natural dimension of their existence as digital natives, but through their use a good teacher should motivate young people to venture into the land of meaningful and deep learning.'' (teacher IT)

‘Lack of time is seen as the main barrier to sustained work on changing teaching and learning.’ (teacher UK )

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